Frequently Asked Questions

Everything you need to know about shopping with JumpIchiban.

How do I determine the right size for me?

We provide a detailed size guide on each product page. Since our styles range from slim-fit to oversized, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

Do you ship internationally?

Yes, JumpIchiban ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.

How should I care for my JumpIchiban apparel?

To maintain the quality of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the inner label of every garment.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.